dearlyfawnd help desk, but prettier
in case you were wondering.
quick answers, tiny notes, and the things people ask before falling in love with a jar.
the balm
what is tallow?
Tallow is naturally rich in vitamins A, D, E, and K, along with fatty acids that help support the skin barrier and lock in moisture.
why does tallow work so well?
Tallow contains many of the same types of lipids naturally found in healthy skin, making it a nourishing ingredient for softness, moisture, and barrier support.
what does honey do?
Honey is a natural humectant, which means it helps attract and retain moisture while leaving skin feeling soft and comfortable.
what if my balm melts?
Because Dearly Fawnd is made with natural ingredients, slight softening can happen in warm temperatures. Let it return to room temperature and it will still work beautifully.
✦ tiny fawnd fact
golden pineapple has converted more “i don’t like pineapple scents” people than expected.
scents
what does vanilla silk smell like?
Soft vanilla, fresh linens, and slow mornings. Cozy, clean, and easy to love.
what does coconut nectar smell like?
Creamy coconut, sun-warmed skin, and golden afternoons. Like pretending you’re on vacation.
what does golden pineapple smell like?
Sunlit pineapple, sweet citrus, and summer air. Bright without being too sweet.
which scent should i choose?
Vanilla Silk if you want soft and cozy. Coconut Nectar if you want warm and beachy. Golden Pineapple if you want bright and playful.
currently reaching for:
vanilla silk before bed.
shipping + orders
when will my order ship?
Orders are typically packed and shipped within 2–4 business days.
how long does shipping take?
Most orders arrive within 3–7 business days after shipment, depending on location.
how can i track my order?
You’ll receive a tracking email as soon as your order ships.
what if i entered the wrong address?
Email us as soon as possible. If your order hasn’t shipped yet, we’ll do our best to update it.
returns + refunds
do you accept returns?
For hygiene reasons, we aren’t able to accept returns on opened or used products.
what if my order arrives damaged?
Please email us within 7 days of delivery with photos of the product and packaging, and we’ll make it right.
can i exchange a scent?
At this time, we do not offer scent exchanges.
do you offer a bigger size?
Not yet. It’s one of our most requested additions.
still wondering?
dearlyfawnd@gmail.com
we’d love to hear from you.
🦌